Refund and Returns Policy

RETURNS & EXCHANGE POLICY

We issue store credits for the following reasons:

  1. Item Does Not Fit:

    • If the item does not fit and needs to be exchanged, please check all measurements very carefully before ordering. We do not offer refunds for wrong sizes ordered, only replacement sizes (return shipping costs to be covered by the customer).

  2. Faulty Item:

    • If the item is faulty, we will issue a store credit or replacement.

  3. Wrong Item Received:

    • If you received the wrong item, you will receive a replacement.

Our products are made to the highest possible standard. If there is a fault with the product that you bought directly from us (on our online store), we will send you another if it is deemed faulty.

To swap your product for another size or if you received the wrong item, please visit our returns page to lodge your return. We only accept items for a store credit that can be used to purchase another size or item. We do not offer refunds, and return shipping costs must be paid by the customer.

We only accept returned items in unworn condition with sales tags still attached, so they can be re-sold. The order number or packing slip must be included with the returned item.

The fault must not be caused by misuse of the product, such as damage from being chewed by a pet, dragged along the ground, or improper washing. Additionally, the issue must have occurred within the first three months of purchase.

If you purchased the product from one of our retailers, please contact them first. They will provide a replacement if the item is deemed faulty. You will need your receipt as proof of purchase from that store. If you bought it directly from us, please email a photo of the faulty product along with your order number to info@doog.com.au or call customer service at (02) 4929 5080 between 9:30 am - 4:00 pm, Monday to Friday.